Make customer service simple

Never worry about missing out on an e-mail from your customer. Manage inbound inquiries, track and respond to customers' requests easily and quickly.

Works with and

All you need to delight customers

Give your customers the quality support they expect from you. Every time.

Private or forum like tickets

Create private or public support tickets and even forum like, giving you the ability to directly engage with your community and allow certain customers to view a specific ticket.

Get tickets from Email

Never worry about missing out on an e-mail from your customer. Each and every email is automatically converted into a ticket that is assigned to a support agent.

E-mail notifications

Each time a ticket is created an automatic notification will be sent to the assigned support agents and to the customer. Even better, you can customize your own personalize notifications.

Multi-language support

Sometimes you need to support a Spanish client. Some other times, you need to help a Chinese user. With jTickets, you can easily translate each views and email notifications into different languages.

Categorization

Every incoming ticket gets automatically prioritized and assigned to the right support moderator. Even better, easily assign a ticket to a qualified support agent to be sure the customer gets the best service.

Customizable Ticket Fields

With customizable ticket fields, jTickets let you give each customer a support experience tailored just for them and gather better information that you need so can resolve tickets fast and efficient.

Things people say about us

We don't just build software, we build friendship and we have friends to prove it.

We've got your back

Our talented team is made up of passionate and innovative international developers, designers and problem-solving rock stars.

Our legendary Support Team is available to help you from 7:00 to 21:00 (GMT), Monday to Friday, excluding holidays. We take pride in providing courteous and responsive support to all customers in a professional manner, ensuring that each individual has an exceptional experience.

But we don’t stop there. As soon as you install the trial version of Joobi products, you’ll have access to a team of knowledgeable support ready to answer with pre-sales questions and guide you to proper setup and configuration, to ensure your software will run smoothly—long-term.

Pre-sale Live Chat
Dedicated Ticket System
Community Forum
Access to Developer Skype (Ultimate Members)

Contact Us