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Warning

Joobi Apps come with powerful customization functionality. We also provide jDesign which allow you to seamlessly extends the functionality of Joobi Apps. However when you start to customize the views, you have also the potential to make mistakes which are out of our control. Therefore we cannot provide support for those customization.

Tips for Getting Help Faster

  • Paid Customers are prioritized.
    • Top: Ultimate Users
    • High: Premium Users
    • Medium: Standard & Basic
    • Medium: Free Trial (30 days Free support only)
  • Be resourceful. Please search the Documentation, Forum, and Ticket system
  • Provide as much information about your site environments (PHP, Joomla, WordPress, jApps version...)
  • One issue per ticket. Duplicating your submission delays responses.
  • Be specific. The more information the better.
  • Be polite. Being mean doesn't encourage us to help.
  • Be patient. We are helping lots of people.
  • Looking for immediate answers? What you need to do

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Display
Name Last Ticket No. Of Tickets
Account queerie
28 July 2016 04:04PM
2200
Mysql error installing jnews plus
28 July 2016 01:00PM
9267
Problem viewing a ticket after one has been created
19 July 2016 10:08AM
321
New Product error
28 July 2016 02:01PM
4555
Blank screen when trying to subscribe
26 July 2016 10:13PM
667
Demo not work
28 July 2016 06:08AM
1046
Affiliation is not working
28 June 2016 08:00AM
76
Jcatalog question
28 July 2016 12:17PM
1052
Multiple prices for multiple links to the same product
15 May 2015 04:26PM
37
Auction item layout
26 July 2016 03:37PM
375
Assistance needed with Customer Requested Report
27 July 2016 12:01PM
148
partnership
25 July 2016 07:02PM
20
Stack trace show at jDefender block screen
22 June 2016 07:56AM
44
Map based classifieds app
18 July 2016 11:05AM
38
FunctionBay FlexNet connection
26 July 2016 05:25PM
383
Apps problem
21 July 2016 08:23AM
8
JVouchers - The progress got stopped because we reach the maximum increment
10 July 2016 07:56PM
59
Phone number is not inserted in database of vendor registration.
25 July 2016 09:54AM
44
How to add size and color for products?
21 July 2016 03:36PM
67

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

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Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.co

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