Got a question?

We have compiled a list of articles and common questions that we hear from our customers. Ask or enter a search term below for quick results.

Note: If you can't find what you're looking for; try this custom search.


Joobi Apps come with powerful customization functionality. We also provide jDesign which allow you to seamlessly extends the functionality of Joobi Apps. However when you start to customize the views, you have also the potential to make mistakes which are out of our control. Therefore we cannot provide support for those customization.

Tips for Getting Help Faster

  • Paid Customers are prioritized.
    • Top: Ultimate Users
    • High: Premium Users
    • Medium: Standard & Basic
    • Medium: Free Trial (30 days Free support only)
  • Be resourceful. Please search the Documentation, Forum, and Ticket system
  • Provide as much information about your site environments (PHP, Joomla, WordPress, jApps version...)
  • One issue per ticket. Duplicating your submission delays responses.
  • Be specific. The more information the better.
  • Be polite. Being mean doesn't encourage us to help.
  • Be patient. We are helping lots of people.
  • Looking for immediate answers? What you need to do

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Name Last Ticket No. Of Tickets
Live Chat Not Displaying on Live Site
26 August 2016 07:22PM
JNews picking wrong categories.....
26 August 2016 12:19PM
My JTickets is blank and contains errors.
26 August 2016 11:48AM
Error in tax calculation
27 August 2016 12:04PM
Not displaying in Joomla Admin area
24 August 2016 05:45PM
26 August 2016 06:45AM
New Partner in jAffiliate
12 August 2016 11:54AM
Pricing request for list of items instead of free upload
18 August 2016 10:24AM
5 August 2016 06:34AM
Buy now button is not working
22 August 2016 03:11PM
Module do like the current account
2 August 2016 08:16PM
25 July 2016 07:02PM
Stack trace show at jDefender block screen
22 June 2016 07:56AM
Map based classifieds app
18 July 2016 11:05AM
How to upload multiple images while importing the bulk csv?
18 August 2016 01:16PM
Apps problem
2 August 2016 02:40PM
Error generating PDF in jVouchers
17 August 2016 04:44PM
User registration
15 August 2016 10:42AM
Joomla update Marketplatz gives error
23 August 2016 12:49AM

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Help Fund a Feature

Wholesale Pricing
Advance XML Import / Export
Tier-based Shipping
Product Comparison


Latest Template




Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to