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Joobi Apps come with powerful customization functionality. We also provide jDesign which allow you to seamlessly extends the functionality of Joobi Apps. However when you start to customize the views, you have also the potential to make mistakes which are out of our control. Therefore we cannot provide support for those customization.

Tips for Getting Help Faster

  • Paid Customers are prioritized.
    • Top: Ultimate Users
    • High: Premium Users
    • Medium: Standard & Basic
    • Medium: Free Trial (30 days Free support only)
  • Be resourceful. Please search the Documentation, Forum, and Ticket system
  • Provide as much information about your site environments (PHP, Joomla, WordPress, jApps version...)
  • One issue per ticket. Duplicating your submission delays responses.
  • Be specific. The more information the better.
  • Be polite. Being mean doesn't encourage us to help.
  • Be patient. We are helping lots of people.
  • Looking for immediate answers? What you need to do

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Name Last Ticket No. Of Tickets
jMarket Vendor Area Malfunction/Bugs
25 May 2016 05:26PM
JBounce doesn't recognize all bounce email addresses correctly.
26 May 2016 12:27AM
Paypal adaptive payment probmem (parallel payment)
25 May 2016 09:14PM
Error 1054 when trying to update or view vendors - Urgent
26 May 2016 01:23AM
Problem with Vendor Subscription Plans and other things
25 May 2016 08:31PM
Admin backend error: controller was not found for the following name: japps
25 May 2016 05:09PM
Url the catalog its very slow
21 March 2016 04:17PM
Presales question but found no chat window at the bottom of the page
25 May 2016 09:29PM
Multiple prices for multiple links to the same product
15 May 2015 04:26PM
Cannot install any components, including jAuctions
24 May 2016 07:31AM
Enhancement quote - AJAX cart
5 May 2016 08:43AM
automatic payment of $ 200. I disagree with automatic payment.
26 December 2015 08:43AM
Breadcrumbs in classifieds doesn't work
28 January 2016 06:42AM
Problem with user's profile buttons after jApps update
20 May 2016 08:46AM
Joobi mobile app customization
24 May 2016 03:13PM
No coupon generated in JVouchers with my theme
22 April 2016 02:13AM
How to see original password?
20 May 2016 04:55AM
Why changes my template without any changes?
25 May 2016 11:22PM

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

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Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
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