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We have compiled a list of articles and common questions that we hear from our customers. Ask or enter a search term below for quick results.

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Tips for Getting Help Faster

  • Paid Customers are prioritized.
    • Top: Ultimate Users
    • High: Premium Users
    • Medium: Standard & Basic
    • Medium: Free Trial (30 days Free support only)
  • Be resourceful. Please search the Documentation, Forum, and Ticket system
  • Provide as much information about your site environments (PHP, Joomla, WordPress, jApps version...)
  • One issue per ticket. Duplicating your submission delays responses.
  • Be specific. The more information the better.
  • Be polite. Being mean doesn't encourage us to help.
  • Be patient. We are helping lots of people.
  • Looking for immediate answers? What you need to do

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Name Last Ticket No. Of Tickets
Can't upload photos correctly
2 February 2016
Captcha & change subscription in frontend
5 February 2016
Mail to Ticket conversion not working
18 December 2015
Language issue
7 February 2016
Order not confirmed after Paypal payment
5 February 2016
Mail Problems and Terms and conditions
5 February 2016
Url the catalog its very slow
7 January 2016
Presales question but found no chat window at the bottom of the page
4 February 2016
Multiple prices for multiple links to the same product
15 May 2015
JAuction: Item Sold Badge
4 February 2016
Order marketplace and auction system
5 February 2016
automatic payment of $ 200. I disagree with automatic payment.
26 December 2015
Iptracker error
28 December 2015
Breadcrumbs in classifieds doesn't work
28 January 2016
Phone field for registration
7 February 2016
Bundle Plan
14 December 2015
JVouchers download showing blank page
28 January 2016
Misaligned search menu/zip code
6 February 2016

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

Help Fund a Feature

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Tier-based Shipping
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Friendly Reminder

Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to