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Tips for Getting Help Faster

  • Paid Customers are prioritized.
    • Top: Ultimate Users
    • High: Premium Users
    • Medium: Standard & Basic
    • Medium: Free Trial (30 days Free support only)
  • Be resourceful. Please search the Documentation, Forum, and Ticket system
  • Provide as much information about your site environments (PHP, Joomla, WordPress, jApps version...)
  • One issue per ticket. Duplicating your submission delays responses.
  • Be specific. The more information the better.
  • Be polite. Being mean doesn't encourage us to help.
  • Be patient. We are helping lots of people.
  • Looking for immediate answers? What you need to do

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Display
Name Last Ticket No. Of Tickets
Can't upload photos correctly
2 February 2016
2045
Captcha & change subscription in frontend
5 February 2016
9154
Mail to Ticket conversion not working
18 December 2015
314
Language issue
7 February 2016
4050
Order not confirmed after Paypal payment
5 February 2016
631
Mail Problems and Terms and conditions
5 February 2016
992
Url the catalog its very slow
7 January 2016
75
Presales question but found no chat window at the bottom of the page
4 February 2016
1042
Multiple prices for multiple links to the same product
15 May 2015
36
JAuction: Item Sold Badge
4 February 2016
359
Order marketplace and auction system
5 February 2016
141
automatic payment of $ 200. I disagree with automatic payment.
26 December 2015
19
Iptracker error
28 December 2015
28
Breadcrumbs in classifieds doesn't work
28 January 2016
37
Phone field for registration
7 February 2016
319
Bundle Plan
14 December 2015
3
JVouchers download showing blank page
28 January 2016
46
18
Misaligned search menu/zip code
6 February 2016
21

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

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Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
All basic plan (3 months) includes a back-link to Joobi.co

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