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[September Release] Welcome to the new jApps 3. Visit this article to see the complete changelog.

Tips for Getting Help Faster

  • Paid Customers are prioritized.
    • Top: Ultimate Users
    • High: Premium Users
    • Medium: Standard & Basic
    • Medium: Free Trial (30 days Free support only)
  • Be resourceful. Please search the Documentation, Forum, and Ticket system
  • Provide as much information about your site environments (PHP, Joomla, WordPress, jApps version...)
  • One issue per ticket. Duplicating your submission delays responses.
  • Be specific. The more information the better.
  • Be polite. Being mean doesn't encourage us to help.
  • Be patient. We are helping lots of people.
  • Looking for immediate answers? What you need to do

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Name Last Ticket No. Of Tickets
The number beside the categories and sub-categories are showing wrong in calculation
29 September 2016 12:03PM
Jnews and wrong email
29 September 2016 10:14AM
My JTickets is blank and contains errors.
19 September 2016 09:58AM
Paypal Adaptive Not working
29 September 2016 12:09PM
Basket_checkout.php is missing at checkout
29 September 2016 08:00AM
Faulty paypal email check! mail is valid, but joobi says, it's not!
27 September 2016 07:20AM
New Partner in jAffiliate
12 August 2016 11:54AM
Wishlist button: there's the way to bring the system to keep track of button pressed?
29 September 2016 08:42AM
5 August 2016 06:34AM
Nightly sent out email with a list of all published auction from the last 24 hours
26 September 2016 08:39PM
Module do like the current account
2 August 2016 08:16PM
25 July 2016 07:02PM
JDefender blocks all my admin access how to unlock my accounts?
15 September 2016 04:51AM
Map based classifieds app
18 July 2016 11:05AM
Is jstore joomla extension supports ccevenue payment gateway?
28 September 2016 07:37AM
Apps problem
2 August 2016 02:40PM
Cant install anything
19 September 2016 07:55AM
JContacts Registration Field Length
13 September 2016 01:52PM
Unwanted text in the Body content page - "Home"
20 September 2016 08:01AM

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

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Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
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