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Tips for Getting Help Faster

  • Paid Customers are prioritized.
    • Top: Ultimate Users
    • High: Premium Users
    • Medium: Standard & Basic
    • Medium: Free Trial (30 days Free support only)
  • Be resourceful. Please search the Documentation, Forum, and Ticket system
  • Provide as much information about your site environments (PHP, Joomla, WordPress, jApps version...)
  • One issue per ticket. Duplicating your submission delays responses.
  • Be specific. The more information the better.
  • Be polite. Being mean doesn't encourage us to help.
  • Be patient. We are helping lots of people.
  • Looking for immediate answers? What you need to do

Expired Membership?

We do not guarantee any reply for members with an expired membership. We either close your ticket without notification or recommend that you renew your subscription.

Name Last Ticket No. Of Tickets
Installing Extensions and Customized Plugin
3 May 2016 07:50AM
JNEWS: Installation of 8.9.3 returns an error Illegal mix of collations (utf8_unicode_ci,IMPLICIT) ...
2 May 2016 11:13PM
Paypal adaptive payment probmem (parallel payment)
29 April 2016 04:24AM
Can not upload products with csv file, Issue with product import
3 May 2016 09:08AM
JSubscriptions and JomSocial
2 May 2016 07:18AM
Admin backend error: controller was not found for the following name: japps
3 May 2016 08:59AM
Url the catalog its very slow
21 March 2016 04:17PM
Request for estimate
29 April 2016 07:39AM
Multiple prices for multiple links to the same product
15 May 2015 04:26PM
Pre-Sale Questions
29 April 2016 11:08PM
Development Quote please
29 April 2016 07:06AM
automatic payment of $ 200. I disagree with automatic payment.
26 December 2015 08:43AM
25 April 2016 02:16AM
Breadcrumbs in classifieds doesn't work
28 January 2016 06:42AM
Module edit layout
2 May 2016 05:34PM
Joobi mobile app customization
2 May 2016 02:59AM
No coupon generated in JVouchers with my theme
22 April 2016 02:13AM
Error messages for login failed
2 May 2016 07:20AM
Product Displaying as per size
3 May 2016 05:49AM

Friendly Reminder

  • We are unable to provide 24/7 customer support. Support schedule and availability is listed above.
  • For technical issues, we cannot extend our support for users who cannot provide necessary site credentials in order for us to help resolve your issue.
  • We Do Not provide support via email, Facebook, or Twitter.
  • We are unable to do the UPDATE for you if you are updating from an older version (2 versions or more behind). Keeping your site Applications up-to-date all the time is your sole responsibility, while we work hard to provide a constant and timely update to all Joobi Apps.

Delayed Support?

In general, you can expect a response within 24-48 hours for most issues within our scope. However there are still rare occasions where the delay in support is inevitable. If you do not hear from us for over 48 hours, you can follow-up by bumping the live-chat with your ticket number.

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Joobi uses "evaluate before you buy" approach, we do NOT issue refunds after a subscription is purchased.
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