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Frequently Asked Questions

If I'm not satisfied with Joobi, can I get a refund?

No. Joobi is offering non-tangible irrevocable software products, we do not issue refunds after a subscription is purchased. We invite you to use the Free full featured versions so that you can "evaluate before you buy". Please read our Refund Policy carefully before you purchase.

If I purchase now, will I be able to download upgrades?

Yes. You can update your application for free as long as you have an active subscription. We cannot guarantee any major release schedule however we do provide frequent updates for fixes and improvements.

What are the differences between the free and buying the Paid Plans?

Free has all the functionality of the paid version, but you can only access updates and premium support for 30 days from the date of your first installation. Furthermore, you have link back to Joobi.co added into the software through banner and text.

What happen after my 30 day trial period expires?

You will be able to continue enjoying the full-featured version forever. Honestly, the purpose of the 30 day trial period is for software update and premium support time limit only. You have all the time to test out and experience our services. Just buy when you feel our solutions are a perfect fit for your project.

Can I switch or upgrade Plans?

Yes. Just buy the new plan and your subscription credit will automatically topped up.

Can I stop my membership and still use Joobi Applications?

Yes you can! Use our Applications for as long as you like, even when your membership expires. Ongoing memberships are only required for support, upgrades, new releases and security updates.

Can I purchase in a currency other than Hong Kong Dollars?

Using Paypal you can easily pay using your available currency and it will be automatically converted to Hong Kong Dollars using the current available exchange rate.
For bank/wire transfer transactions we will add 10% charge for bank fees. And your account shall be activated as soon as you send us a copy of valid wire transfer receipt. We are able to accept the following currencies; USD, EUR, and HKD. For payment in HKD, we do not charge bank fees.

Things people say about us

We don't just build software, we build friendship and we have friends to prove it.