TOPIC: error in cart calculation

error in cart calculation 1 year 10 months ago #4787

  • s simoni
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Hi there,

When we test the function of the cart we have two kind of errors related to shipping:

1- We apologize for the inconvenience, the items cannot be shipped to your location. Please contact the vendor for more information.

2- then we receive an email with the message:
could not find a rate covering a the total prive of the cart for the vendor: "name of the vendor"

I check all the configuration but I didn't find the way to avoid the error

a- shipping is configured to manage from the vendor.
b- I have a zone (italy)
c- I have a carrier
d- I have a rate
e- in the product:
delivery as
- tangible goods
- per cart total price
- weight 1.0000
- weight unit kg

thanks in advance for your answer.

cheers,
federico
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error in cart calculation 1 year 10 months ago #4790

  • Grzegorz Svoboda
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Hi Federico,

What version of jApps are you using?
Are you using the old checkout page or the new one page checkout?
Please see the documentation before posting.

Hey, if we helped you, we'd be grateful if you let people know.

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